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The Support Circle

A Problem-Solving Network ©

From the book
When Everyone’s a Volunteer
by Ivan Scheier

Background and Rules

The Support Circle is designed to concentrate the total problem-solving energies of a group on one person's question/issue/problem or challenge. The image is of a magnifying glass focussing the sun's rays to start a flame ....

PARTICIPANTS are 5 to 8 mature, self-disciplined, caring people. There are three roles, which rotate among all the participants:

The Conductor is the person whose question/issue is being concentrated on.

The Facilitator/Referee monitors time, and observance of process and rules.

The Consultants are all other participants.

TOPICS are the choice of the Conductor within a broad framework set in advance by the group, and with the following other provisos:

1. Not too technical, esoteric, or specialized for group, e.g., not "how to improve my three-dimensional chess game."

2. Ethical. "How to build a bomb in my cellar" is out.

3. At least potentially solvable, including manageable chunks of unmanageably large problems. No intrinsic riddles, please.

The SETTING should be quiet, relaxed, casual, comfortable and, often but not always, rural. The only equipment needed is scissors to cut the phone line. Casual clothes, of course.

Here are the rules:

1. Absolute confidentiality. This means don't even tell your best friend or most intimidating acquaintance "in confidence." One exception: The Conductor may give explicit permission to pursue a carefully defined subject area outside the circle.

2. The Conductor must define her or his question/issue as clearly as possible. However, note that the starting question may not be the best or final question.

3. Wherever possible, background on the Conductor and his/her question should be made available beforehand to participant-consultants.

4. Every participant firmly commits to staying in the Circle until each participant's issue or question is fully addressed. The reasons are experiential as well as ethical -- Consultants learn as much as Conductors.

The Process

1. (Done once only:)Each participant introduces himself/herself emphasizing the resources and experiences/he can bring to bear on problems.

2. Conductor states and restates her/his issue or problem until Consultants agree it is clear, manageable, and explicit about any hidden assumptions-or until the Consultant has had enough. Try to spend no more than 5 to 10 minutes on this.

3. For up to 30 minutes thereafter, the Conductor owns the group's mind, spirit, and experience. The Facilitator allows no Consultant self-reference unless clearly relevant to the Conductor's issue. The Conductor is not required to respond immediately and should not evaluate input right away. S/he is, however, required to summarize suggestions thus far offered, any time a Consultant asks for this. S/he can also ask questions to clarify suggestions.

4. Conductor can call "overload" at any time during this half hour and take some time to mull the input. Remaining time can be used at some later point.

5. During the last five minutes of the 30-minute cycle (whether used at once or in sections), the Conductor reports back to the Consultants what s/he intends to do with their input, with some explanation on why some suggestions were given more priority than others. Many Conductors choose to thank their Consultants at this point.

6. After a short break, another participant takes his or her turn as Conductor, and Steps 2 to 5 above are repeated.

Comments and Suggestions

The Support Circle is an intense, powerful, and usually productive process. The chief danger is participants with abnormal needs for attention for themselves or their program. The Facilitator and, if necessary, the entire group, MUST deal with this.

Timeframe

At least two and one-half to three hours, if everyone is to have their turn. Regularly meeting Support Circles, however, are usually comfortable letting just one or two people 'have the floor" each meeting, in which case 45 to 60 minutes will suffice.

When Everyone is a Volunteer   by Ivan Scheier is available for purchase from Energize.