"Staff" or "line staff" is defined as paid people who work directly with volunteers; e.g., social worker, nurse, probation officer. This form concentrates on staff’s commitment to, understanding of, and satisfaction with volunteers. For example, the form helps you head off burgeoning staff resistance, while the problem is still manageable; it also helps you reorient the program to staff needs. This obviously important in gauging the level of staff support of resistance to the program, and where it is coming from.

This questionnaire is not just to make more paperwork for you. It’s because we want your frank ideas on the improvement of the volunteer program. You may sign it or not, just as you prefer. Please answer ALL questions on the form.

1. How long have you had any sort of contact with the volunteer program?

2. How much time during an average week are you in any sort of contact with volunteers? _____ hours.

3. What are the main different things volunteers do directly under your supervision?

4. What do you thing is the best way of organizing volunteer programs for your agency? Choose the closes to right for you.

1. In an organization of their own, as a separate auxiliary.
2. Integrated within the agency as "unpaid staff."
3. Undecided.

5. In relation to the total number of clients (patients, consumers) served by your agency-organization, what would be the best or highest ration of volunteers to clients you’d want? Choose the closest to right for you.

1. Once volunteer to 50 or more clients.
2. One volunteer to 20 clients.
3. One volunteer to 5 clients.
4. Once volunteer to 2 clients.
5. Once or more volunteers for every client.

6. Could the agency now use:

1. More volunteers?
2. Fewer volunteers?
3. About the same number?

7. What concerns you more about the volunteer program? Check one in each line.

a. Insurance – liability or b. Volunteer Training

a. Volunteer turnover rate or b. Spending too much time with volunteers

8. What jobs, if any, could volunteers usefully perform that they don’t now?

9. Could any jobs volunteers now perform probably be done better or more efficiently using paid professional or paraprofessional paid staff?

10. What are some of the things your see as particularly helpful in the volunteer program?

11. What are some of things that could be improved?

12. What are the best ways of involving volunteers in your organization or agency? Choose one on each line.

a. Working directly with clients or b. Administrative duties

a. Serving as individuals or b. Serving as groups

13. Were you ever a volunteer in a service area similar to the one you’re in now? __ Yes ___ NO

14. Any other comments or suggestions you’d care to make would be most welcome.

Signature ________________________
Date ___________________

Note to User: When reproducing this form for use, we suggest you delete the scoring instructions below.

Rough Scoring Key

Obviously the answers tot he questions in BFS-2E contain a great deal of useful information not covered in the index below.

Q2. 0 hours = 0

Beyond that, points up to 10 for the number of hours reported divided by 2 and rounded to next highest who number. Thus, if 7 hours is reported = 2 ½ points rounded to 4 points, and 20 hours = 10 points and so does 30.

Q3. (1) 0 = 0 points

1 listed = 1 points
2 listed = 3 points
3 plus = 4 points

(2) For every one of first three which appears responsible, add 1 point
(3) For every one of first three involving direct significant with clients, add 1 point

Q4. a = 0; b = 10; c = 5.

Q5. a = 0; b = 2; c = 4; d = 6; e = 10.

Q6 a = 10; b = 0; c = 5

Q7. a = 0; b – 5 (line 1)

a = 5; b = 0 (line 2)

Q8 None listed = 0; one = 3 ; two = 5; three = 8; four or more = 10.

Q9. 0 or ‘none = 10; one = 5; 2 or more = 0

Q10. None = 0; one thing listed = 3; two things listed = 5; three things listed = 8; four or more listed = 10.

Q12. a = 5; b = 0 (line 1)