Volunteer Feedback FormThis
for is intended for any volunteer actively on the rolls of a program, preferably now
serving, though recent graduates of a program may also be a valuable resource.
The form attempts to get feedback mainly on the volunteers’ satisfactions and
frustration with their service, and effectiveness of their time utilization. It needs to
be administered to a reasonable, fair sample of volunteers about every three or four
months. For example, it might be good to administer it at volunteer in-service meetings,
leading into a discussion of group results. Results also can feed into the redesign of
volunteer training, jobs, and program administration generally.
We need you help again – your ideas to help us improve
our volunteer program. Please give us the benefit of your frank opinion on these
questions. You may sign the form or remain anonymous, just as you prefer. Please be sure
to give your best answer for ALL questions on the form. Thank you.
- How long have you been in this volunteer program? _____
- Please describe briefly your volunteer job(s) in this volunteer program
- Where does your volunteer time to in an average month? Please fill in all the lines as
best you can.
_____ Hours total per Month
_____ Hours with clients, or otherwise on the job, per month
_____ Hours consulting with regular staff per month
_____ Hours in various volunteer meetings per month
_____ Hours filling out reports, paperwork (not part of the job itself), per month
- What are the main reasons you joined up as a volunteer?
- What are some of the main satisfactions you’re getting from your volunteer work
now?
- What are some of the main frustrations?
- What do you see as some of the good things about this volunteer program now?
- What do you see as some of the things that could be improved?
- Please describe any suggestions you may have on useful new jobs volunteers might fill in
this program.
- Has anyone in the organization ever asked you before what you thought of this volunteer
program: Please check the closed to right for you
_____ No, never directly
_____ Once or twice, maybe
_____ Many times
- When your present term or year of volunteer services is up, do you plan to sign up again
or continue for another term? Check one, please.
_____ Yes, definitely
_____ No
_____ Undecided at this time
- Have you recommended joining this volunteer program to any of your friends or family?
_____ Yes, definitely
_____ No, not really
_____ General mention, might not have been a strong recommendation
- For this volunteer program, would please rate each of things below on a scale of 0 to 5,
using the following key:
0 1 2 3 4 5 -- Training of volunteers in this program
0 1 2 3 4 5 – Acceptance and support of volunteers by staff
0 1 2 3 4 5 – Recognition given to volunteers
0 1 2 3 4 5 – Volunteers are trusted to do important things
Any other comments you’d care to make would be appreciated.
Signature: _____________________
Date: __________________________
Volunteer Program: ____________
Note to User: When reproducing this form for use, we suggest you delete the scoring
instructions below.
Rough Scoring Key
Obviously the answers to the questions in BFS-3E contain a great deal of useful
information not covered in the index below.
Q1. 0-3 mos. = 0; 3-6 mos. = 1; 7-12 mos. = 2; 13-23 mos. = 5; 2-5 yrs. = 8; more than
5 yrs = 10
Q2. One job only = 0; 2 jobs = 5; 3 or more = 10
Q3. Total hours less than 2 = 0; 3-5 hrs = 2; 6-10 hrs = 5; 11 or more hours = 7
If ratio for total hours/"hours filling out reports" is more than 5 to 1, add
3 points`
Q6 3 or more frustrations = 0; 2 frustrations = 3; only 1 frustration = 6; no
frustrations or "none" = 10
(count of separate units will be somewhat judgmental here)
Q7. No good things listed or "none" = 0; One good thing = 3; 2 good things =
6; 3 good things = 8; 4 or more good things = 10
Q10. (a) = 0; (b) = 5; (c) = 10
Q11. (a) = 10; (b) = 0; (c) = 5
Q12. (a) =10; (b) = 5; (c) = 0
Q13. Add total of pints circled in all four items. Ranges from 0 – 20
