Supervision of Volunteers

Packed with the advice, wisdom, and experience of over 85 real-life, on-the-job supervisors of volunteers, this guide offers a crystal clear analysis of what works and what doesn't in supervision. It also includes comments from volunteers about what they need from those who supervise them, as well as excerpts from classic articles and books by experts in the field and a self-assessment survey covering the attitudes and actions necessary to be an effective supervisor. 

12 ready‑to‑deliver training sessions to teach paid staff the fundamentals of working with volunteers. Each training module is designed for delivery in 55 minutes of staff time. Each electronic module comes with: a complete PowerPoint® presentation; a timed script for the trainer highlighting “4 Key Concepts” on each topic; suggestions for expandable group activities; handout masters ready to duplicate, including a workshop evaluation form; and more.  The 12 topics range from Designing Positions to Volunteer Recognition.

Steve McCurley and Sue Vineyard take a lighthearted look at some of the most common volunteer performance problems and deliver some serious solutions. The book assess es the extent and root causes of problems. Examples range from the "Somewhat Annoying Volunteer" with poor interpersonal skills to the "Dangerously Dysfunctional Volunteer," posing risk concerns. Sample volunteer policies directly related to handling problematic volunteer situations are included.

A toolkit from which to draw strategies for dealing with the many types of difficult behavior that can be exhibited by volunteers.