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Helps employees and volunteers work together successfully by exploring the reasons for conflict between volunteers and employees. Scheier eases the all-too-common stresses of this relationship with a step-by-step process for analyzing tasks and work preferences for both paid and unpaid staff. Offers a great number of creative and practical solutions. Contains lots of useful planning guides.

Essays written by leading authors in the volunteer world in 2002 about "what was on their mind."   Authors included are: Cara Blank, Susan J. Ellis, Melissa Eystad, Andy Fryar, Linda L. Graff, Stephen McCurley, Ivan H. Scheier, Betty Stallings, Sue Vineyard and Bill Wittich. 

A step-by-step guide to the basic elements of a volunteer recordkeeping system. Includes the why and how of application forms, volunteer data files, assignment records, time and activity reports - for individual volunteers, groups, and off-site service, too. Lots of sample forms, ideas for documenting hard-to-track activities, and ways to demonstrate the work you do in managing volunteer involvement.