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A resource for training volunteers to develop analytical and problem-solving skills, this book is a compilation of realistic situations that volunteers may face while volunteering. Leaders of volunteer involvement can use the case studies to prepare volunteers via group discussions or role playing.

This book shows how private citizens and public agencies can work together to provide a wide range of public services -- from neighborhood crime watch to mental health assistance. It describes effective methods for managing volunteer programs sponsored by public agencies, and demonstrates how volunteer programs can enhance the quality and impact of government services.