Sue Vineyard

This book is an update of the classic Beyond Banquets, Plaques & Pins. Vineyard describes how to tailor recognition ideas to fit the "achievers," "affiliatiors," and "empowerers" in an organization. Outlines 10 keys to recognizing volunteers, including being timely, creating an appreciative organizational climate, and embracing diversity. Ends with a list of actions to say thank you.

Nearly 70 tools to help evaluate volunteer involvement in an organization including the plans, volunteers, the organization, the people involved, and the manager of volunteers.  Other key subjects include diagnosing organization norms, the potential for successful change and for fundraising success, hidden problems, meetings, climate health, responsibilities and job stress.

Steve McCurley and Sue Vineyard take a lighthearted look at some of the most common volunteer performance problems and deliver some serious solutions. The book assess es the extent and root causes of problems. Examples range from the "Somewhat Annoying Volunteer" with poor interpersonal skills to the "Dangerously Dysfunctional Volunteer," posing risk concerns. Sample volunteer policies directly related to handling problematic volunteer situations are include